All items ordered can be returned standard within 28 days (4 weeks).
The following products are excluded from return
• Individualized products (e.g. clothing with printing or embroidery)
• Sealed audio or video recordings and computer software if the seal has been removed after delivery
• Newspapers, magazines or periodicals
Please request a return in our returns portal https://www.bglobale.com/Returns/Portal/mZwH
Make a note on the return slip of the items you wish to return, including the reason and quantity. Place the return slip in the package with the goods. (Please only put the items listed on the return slip in the package to avoid delays in processing the return.)
The value of the goods will be refunded to you after receipt and inspection of the return by the payment method used by you. Please send us the receipt including the consignment number by e-mail to the following e-mail address. If you have any questions, please contact our customer service: globale-support@fcbayern.com or +49 (0) 89 / 699 31 666 (Mon.-Fri. from 08.00 -20.00 hrs).
Withdrawal form
(If you wish to withdraw from the contract, please complete and return this form.)
· To FC Bayern München AG, Merchandising & Licences, Säbener Str. 51-57, 81547 Munich, email globale-support@fcbayern.com :
· I/We (*) hereby withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
· Ordered on (*)/received on (*)
· Name of consumer(s)
· Address of consumer(s)
· Signature of consumer(s) (only if this form is being submitted as a hard copy)
· Date
_____________
(*) Delete as appropriate.
Please send us an email with a photo of the item to globale-support@fcbayern.com with the following information:
Customer number, order number, name, address, telephone number for queries and a short description of the error shown in the picture.