FAQ

You can log in with your registered e-mail address and password.

In our new Online-World we automatically create a user account for you, as soon as you completed a registration process. In this process you can decide, if you want to activate your user account by entering a password.

The creation of a user account occurs with a registration. You can create a new user account through the Login-Section. One other simple way to register for a user account is to sign up for the newsletter or participate in an online campaign. Furthermore, a registration takes place in all processes, where you allow us to save your personal data. 

Please log in the application myFCB to maintain your user account as well as your personal Data. You can reach this application if you are logged in over myFCB profile (in the online store currently over my data)  

On every login page you can use the ‘forgotten password’ function to reset your password. To do this, please enter your registered email address and click ‘reset’. You’ll then receive an email with the subject ‘Reset password – activation link’. This email contains an activation link. When you click on it your password will be reset and you’ll automatically receive another email with the subject ‘Change password – step 2 (new password)’. At this stage you’ll be asked to enter a new password. From then on you’ll be able to log in again using your new password.

The safety of your data is of great importance to us. Because of this, we decided to implement a strong password logic. The following rules have to be applied:
- min. eight characters
- min. one number
- min. one special character
- use of small and capital letters

With the changeover to our new Online-World we tried to take over all existing online accounts. However, with the data transfer we came across some constellations we could not take over. This has the effect, that a log in to some user accounts might not be possible. In these cases, we would kindly ask you to create a new user account. 

After our changeover we only support one online account. The application criteria is your e-mail address.

Your previous user name/ alias will no longer be supported. Please log on with your e-mail address.

In the transitional period you cannot change your e-mail address. If you need to change your e-mail address during this time please contact us via email: support.login@fcbayern.com.

If you forgot your password, you can use the function “forgot password” in order to reset your password. To do so, you have to enter your e-mail address and klick on “reset”. You will receive an e-mail with the subject “reset password – activation link”. In this e-mail you get an activation link. If you click on the activation link your password is reset and you will receive another e-mail with the subject “reset password – generated password”. In this e-mail you get a generated password. You can use this generated password for your next log in. With the next log in you have to change your password.

Because of multiple wrong entries we have locked your account for safety reasons. With every new login attempt we send you a new e-mail to inform you about the lock. Within the e-mail you also receive a link to unlock your user account. After you unlocked your account, you have the chance to log in again or use the function “forgot password” in order to reset your password.  

Please check if our e-mail with the verification code for activation is in your spam folder. If you cannot find the confirmation mail, you can resend the mail on the verification page.

Please contact our support.login@fcbayern.com In order tell you your e-mail address we also need your personal data as well as your customer number or membership number.

 On fcbayern.com you can find your myFCB profile at the top right of the home page. Here you can log in with your existing credentials or sign up. In the FC Bayern app you can find your myFCB profile in the  Services section.

Your first name, last name, date of birth and email address cannot be changed in myFCB. In these cases, please send an email to service@fcbayern.com. Please let us know the reason for the change request, stating the name, the address, the date of birth and the email address stored in the account as well as the customer number, if available.

 You can set your favorite player in the My profile section. Click Edit profile and then the select the tab Favorite player.

Your myFCB profile may be linked to multiple accounts. If you see the Linked Accounts feature in your myFCB profile on the homepage, switch to the account with your own details.

Please note, that account switching is currently only available through our website and not in the app. If you continue to face problems, please contact service@fcbayern.com

Currently, the user name is only used to display the rankings in the FC Bayern prediction game in our app. Please note that you cannot log in with your username.

Your email address may not be assigned correctly. Please contact service@fcbayern.com with your membership number and date of birth and provide the email address you would like to use for your membership.

Changing the language setting in the myFCB header section changes the language in which the interface is displayed. Changing the communication language in the Personal data section affects the language in which you receive emails from us.

In myFCB, you can set your consent in the Preference Center section. Here you can decide for yourself whether you would like to be contacted by us for marketing purposes.  Please note that you will continue to receive service emails (e.g. order confirmations for purchases in the online store).

 You can see your stored payment methods in the My profile section. Click the Edit profile and then choose the tab Payment data.

You can currently store a single bank account and a single credit card in your myFCB profile.

Make sure that the credit card or bank account to be deleted are not used to pay a membership fee, an annual ticket or a FC Bayern TV PLUS subscription. Otherwise, switch to a differenet payment method first.

We entirely redesigned the FC Bayern app, in order to provide you with an intuitive navigation, large pictures and visuals, fast delivery and notification mechanisms, FC Bayern TV videos, a new match center and much more.

The new app Features at a glance:

 · Elegant, clear and fan-friendly design

· Fast and easy access to the latest news and FC Bayern TV videos and feeds.

· Broad match center, live ticker, live scores, team line-ups, statistics and much more.

· Latest Information to games in all competitions and friendly matches

· Easy access to our online store as well as to exclusive sweepstakes and voting

· Individual subscription settings for push notifications.

We want to consistently further develop the app through the next month. If you have any feedback regarding the App, please let us know via e-mail  app@fcbayern.com.

The FC Bayern app is provided for the following devices:

•  iPhone, iPad und iPod Touch (<https://itunes.apple.com/de/app/fc-bayern-munchen/id383087477?mt=8>)
• Android Smartphones (<https://play.google.com/store/apps/details?id=de.fcbayern.android&feature=top-free>)

FC Bayern TV PLUS is the online TV channel at FC Bayern featuring exclusive videos on everything to do with FC Bayern. Subscribers can watch all FCB’s games and goals here plus exclusive interviews and background reports. There are also regular live broadcasts (e.g. friendlies, training sessions, press conferences, online discussions). Competitive matches are also covered live on our Web Radio service.

...can be found here.

Just fill out the online membership application form. 

You can also advise us if your address via email (see the feedback form) and we will send you the documents you need to become a member by post.

Full information about FC Bayern membership can be found HERE.

The FC Bayern membership service assists with all questions regarding membership. To contact our service team please call the hotline: +49 89 699 31-555.

Or email the team: mitglieder@fcbayern.com.

With the button "customer number unknown", you can request your customer number. You will then get an e-mail with your customer number. 

You find your membership number on your membership identification card, in letters, E-Mails or you can contact our membership administration. 

Information on setting up a fan club is available HERE.

You can find all FC Bayern fan clubs worldwide HERE. You can use the search facility to look for fan clubs in your area.

With the button "customer number unknown", you can request your customer number. You will then get an e-mail with your customer number. 

You find your fan club number in letters, E-Mails or you can contact our Fanclub administration. 

With the changeover to our new Online-World we tried to take over all existing online accounts. However, with the data transfer we came across some constellations we could not take over. This has the effect, that a log in to some user accounts might not be possible. In these cases, we would kindly ask you to create a new user account. 

An e-mail address can only be assigned to one customer number. We cannot maintain more than one customer numbers with one e-mail address, because of that you cannot use your e-mail address for different (even within the same family)

In our new Online-World we automatically create a user account for you, as soon as you completed a registration process. In this process you can decide, if you want to activate your user account by entering a password.

Within the FC Bayern KIDS CLUB, small fans of FC Bayern can look forward to a variety of different activities around FC Bayern. As a Member, FCB kids have among other the opportunity to take part in exiting events with FC Bayern. More information about the FC Bayern KIDS CLUB are available here.

...can be found here.

...can be found HERE.

Autograph cards can only be requested online using the order form.

...can be found here. 

Public training sessions are usually held at the FC Bayern premises at the Säbener Strasse facility several times a week. The exact hours for the following week are usually issued on Sundays. They can be found at www.fcbayern.de.

Please note that training times may be subject to change at short notice. Unfortunately, long-term planning of the training schedule is not possible. There is no charge for admission to public sessions.

If you want to get in touch with a player feel free to do it by post. Write to the following address:

FC Bayern München
z.Hd. NAME OF PLAYER
Säbener Straße 51-57
81547 München
Germany

Sorry, but you can’t email the players!

To request your free copy of the latest fan catalogue please choose one of these options:

• Online request form
• Phone: +49 89 699 31 - 666 (Mondays-Fridays 8.30-20.00)
• Fax: +49 89 613 24 51
• Post:
  FC Bayern München AG
  Fankatalog-Bestellung
  Postfach 1153
  82032 Deisenhofen
  Germany

Information on accreditation and all our media services can be found HERE.